"Spread the word" FAQ

How do I know how many orders I have generated with my referrals?

Every 28 days (4 weeks) we will send you the summary of the orders from your referrals as well as the credit you have accrued. If you want to know that info beforehand you can mail ​us at support@maray.pt with your query and we will tell you in advance.

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I know a friend has made a purchase but I have not received the credit yet. Why?

We have a 14 day return/exchange/refund policy for every purchase. Sometimes due to post and courier issues an exchange or a return may take longer to process. Because of this we have established that we will wait 28 days after each purchase before giving you the credit to ensure that your friend is satisfied with the order and does not want to exchange or return. 

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Can I use my credits on physical stores or markets?

Your credits are to be used exclusively at maray.pt. But don't worry, our online store always has what the physical stores have (and more!).

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Can exchange my credits for cash?

At this moment all the credits you accrue have to be used as discounts in future purchases on maray.pt. We are looking into adding other alternatives such as donations to your favourite charity and possibly even trading for cash but these are not available for the moment.

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